Citizens Bank runs more than 1200 branches throughout the United States, and it currently ranks 23rd on the list of the largest U.S. banks. The bank first became established in 1828 in Providence, Rhode Island where their headquarters remain today. If you have a home loan with the bank, you can check on your account anytime. This is all done by using the Citizens Bank mortgage account login page. Read on to discover additional information about the Citizens mortgage login process, a step-by-step guide, and contact information for the bank if you encounter technical issues.

Citizens Bank Mortgage Account Login Steps

By following this numbered guideline, you can quickly complete the Citizens mortgage login procedure on your desktop PC or laptop:

  1. Open any web browser, and head to the Citizens Bank official webpage.
  2. Go to the green box at the top right-hand side of the page labeled: Secure login to online accounts.
  3. When you open the dropdown menu, click on Access My Home Loan.
  4. Click on the orange Login button.
  5. Enter your Username and Password.
  6. Select the orange Login button to sign in.

Bonus readCitizens Bank Mortgage Rates

Citizens Bank Mobile Mortgage Account Login Steps

If you are not near your computer, you can use your mobile device such as a tablet or Smartphone to gain the same access to the Citizens Bank mortgage account login webpage. The steps below will walk you through the process:

  1. Open a browser on your mobile device, and search for the Citizens Bank website at
  2. Near the top of the page, select Log In.
  3. Open the dropdown menu to select Access My Mortgage.
  4. Tap on the orange Log In button.
  5. In the required spots, enter your User Name and your Password.
  6. To sign in, select the orange Login button.

Citizens Bank does offer a free app to download on Apple and Android devices, but the app does not appear to be able to manage your mortgage account. No matter that, you will experience little to no difficulty accessing your account if you follow the steps above using your tablet or Smartphone.

Customer Support & Useful Links

There is always the potential for problems to occur when you bank online. To save you time, below are details about some technical issues you may encounter as well as how you can go about fixing them:

  • You may be unable to get into your Citizens Bank mortgage account login page by entering the wrong username or password. It is an easy fix as you can use their Forgot Username or Forgot Password forms to receive the information you need.
  • You can also call the Citizens Bank mortgage contact number at 1-800-656-6561.


To make your online banking experience easier, you can follow the guidelines shown in this article for quick access to the Citizens Bank mortgage account login page. The Citizens mortgage login process takes no time, and rarely will you encounter technical issues. Even so, Citizens Bank provides support such as a specific online customer service number you can use if you need further information or help.