CrossCountry Mortgage, Inc. saw its inception in 2003 in Cleveland, Ohio. As the company expanded on its national footprint, it now runs several branch offices throughout the United States, and its headquarters transferred over to Brecksville, Ohio. The company has consistently been recognized as one of the fastest growing private companies in the nation. To log into your CrossCountry Mortgage account, you can use either a computer or a mobile device. The article that follows will provide step-by-step guidelines to the CrossCountry Mortgage account login as well as what help there is in case you run into technical problems.

CrossCountry Mortgage Account Login Steps

The walkthrough for the CrossCountry Mortgage account login process is seen below:

  1. Visit,, the official website for CrossCountry Mortgage, Inc.
  2. Near the top of the page, select Pay My Mortgage.
  3. Scroll down until you find the Secure Login link.
  4. Enter your Username and Password.
  5. Click on Login.

CrossCountry Mortgage Mobile Mortgage Account Login Steps

If you require a way to access your CrossCountry Mortgage account without using the computer, you can bring up the website on a mobile device also. The steps for doing so are as followed:

  1. Use your web browser of choice and open CrossCountry Mortgage website,
  2. Scroll all the way down until you see Get Help.
  3. Underneath that, select Pay My Mortgage.
  4. Scroll down until you find Secure Login.
  5. Once on the login page, enter your Username and your Password.
  6. Tap on Login.

Customer Support & Useful Links

Although gaining access to the CrossCountry Mortgage account login page is a simple process, it may not always be without trouble. If you do have some issues logging in or questions after you sign in, CrossCountry Mortgage has a number of support options you can use:

  • Sometimes, you can enter the wrong login information, which can then keep you out of your account. If so, you can select Forgot Username or Forgot Password to attempt to recover/reset the information.
  • Entering the wrong information enough times can lock you out of your account. For those of you who have been locked out, you can call 877-538-8790 for help. This number can also be used if you have forgotten your password.
  • You can send an email to to get additional help. Remember to have your name, loan number, property address, and phone number in your message.
  • For those of you who are using multiple devices to access your account and you run into trouble, you can watch this educational video to see if it can help answer your questions and resolve the issue. Understand, however, that the video doesn’t support Internet Explorer 8 or earlier versions.
  • If you have other questions/concerns about your mortgage account, feel free to fill out their Contact Form.


Logging into your CrossCountry mortgage account is made easy with their online system available on the computer or through a mobile device. The guides for both methods are explained above, and those should help you navigate through the process even faster. To offer their customers more help, CrossCountry Mortgage has support options ready online or over the phone to resolve any complication or answer questions.