Seneca Mortgage Servicing came into the mortgage world back in 2014. The company quickly became a leading non-bank mortgage servicer. However, as the company is no longer servicing mortgage loans, things have been taken over by Mr. Cooper, who was previously known as Nationstar Mortgage. For those who had an account with Seneca Mortgage and is looking to manage it via Mr. Cooper, this is a simple process you can follow. The information provided below will detail how to complete the Seneca Mortgage account login and get into your mortgage account online as well as what assistance is available in the event of difficulties or if you have questions.

Seneca Mortgage Account Login Steps

To get into your Seneca Mortgage account, you will have to use the Mr. Cooper website. The process for doing that is presented as followed.

  1. Go to the official Mr. Cooper website,
  2. In the top right corner, select the Sign In/Register link.
  3. Enter your Username and your Password.
  4. Click on Sign In.

Seneca Mobile Mortgage Account Login Steps

Getting into your Seneca Mortgage account can also be done on a mobile device. It can work with both a Smartphone and a tablet. To do this, follow along with the steps below:

  1. Bring up your web browser of choice to go to the Mr. Cooper Mortgage website.
  2. In the top right-hand corner, tap on the circle icon to open a side menu.
  3. Tap on Sign In.
  4. Enter your Username and Password.
  5. Tap Sign In to log into your account.

In an effort to give you a more streamlined Seneca Mortgage account login procedure, your mortgage account can also be reached by installing a free app on your mobile device. This app can be downloaded on iOS and Android devices. The steps are listed in the following sections.

Seneca Mobile Login Steps for Apple Users

  1. Go the App Store and download the Mr. Cooper Mobile app.
  2. Locate the blue and white “C” icon and tap to launch it.
  3. Enter your Username and Password.
  4. Tap on Sign In.

Seneca Mobile Login Steps for Android Users

  1. Visit the Google Play Store to install the Mr. Cooper Mobile app.
  2. Launch it via the blue and white “C” icon.
  3. Type in your Username and Password.
  4. Select Sign In to login.

Customer Support & Useful Links

To those of you who encounter trouble logging in even if you follow the above guidelines, there is help available. You can use the following information to find any support you need:

  • First and foremost, if you cannot access your account, make sure you are entering the right username/password. If you are not, you can select the Forgot Username and/or Forgot Password links for help.
  • You can call Customer Service to get help or ask questions over the phone. Their number is 888-480-2432. You can contact this support Mon-Thurs 7AM-8PM (CT), Fri 7AM-7PM (CT), and Sat 8AM-12PM (CT).
  • If need be, you can send a letter to Customer Relations to request more information. This can be sent to Mr. Cooper, Attn: Customer Relations, P.O. Box 619098, Dallas, TX 75261-9741.


Although Seneca Mortgage Servicing is now using Mr. Cooper to handle your home loans, it is still easy enough to get into your account using a computer or a mobile device. There is an even a handy app available for free download on your Apple or Android devices. Along with the guidelines, you should be able to access your account from anywhere anytime you need.